Review 4

  

  1. A security professional in the province of Alberta is eligible to begin work before receiving their licence, provided they have completed all application documents and requirements.

a)    True

b)    False

 

  1. A public complaint against an individual security licence holder must be filed within ___________days of the alleged incident.

a)    30

b)    45

c)    60

d)    90

 

  1. A security professional must notify the Registrar when the following occurs:

a)    Change of telephone number

b)    Change of employer

c)    Change of address

d)    Renewal of Driver licence

e)    Both a and c

 

  1. Deportment refers to:

a)    The format and neatness of a written report

b)    The classification of a security licensee in the province of Alberta

c)    A process for altering post orders after a shift has started

d)    A professional appearance and attitude

 

  1. An individual security licence may be transferred

a)    Upon leaving a position

b)    Never

c)    When a temporary assignment is required in the case of illness or medical leave

d)    When the owner of a security services company gives written permission to do so

 

  1. When arresting an individual you are required to

a)    Tell them you have called the police

b)    Advise them you are a licensed security professional

c)    Tell them what criminal act they are being arrested for committing

d)    Ensure a witness is present at the time of arrest

 

  1. You are permitted to search an individual you have arrested if

a)    You recognize the individual as the suspect in a previous criminal offence

b)    The individual refuses to answer your questions

c)    The police will take more than 30 minutes to arrive

d)    You have reasonable grounds to believe the individual is carrying a weapon

  

  1. Trespassing at night is an example of a(n)__________________offence under the Criminal Code

a)    Summary Conviction

b)    Indictable

c)    Hybrid (dual)

 

  1. When making a decision to use force you should consider

a)    Your own preparedness

b)    The number of witnesses present

c)    How long you have been licensed as a security professional

d)    If the suspect tells you he or she is going to call a lawyer

 

  1. Which legislation defines the hours of work for a security professional?

a)    Criminal Code of Canada

b)    Security Services and Investigators Act

c)    Security Services and Investigators Regulation (Ministerial)

d)    Employment Standards Code and Regulation

 

  1. You must be able to ________________________________information in order to use it in an investigation

a)    Recall

b)    Memorize

c)    Document

d)    Record

 

  1. Which of the following is not a step in mentally preparing for a shift?

a)    Eating right

b)    Dealing with distractions

c)    Getting focused

d)    Reviewing your assignment

 

  1. While on patrol, you should walk

a)    Confidently

b)    Quickly

c)    Slowly

d)    On tiptoe

 

  1. Contact ______________________if you find evidence of criminal activity

a)    Your partner

b)    Your supervisor

c)    The police

d)    The property owner

 

  1. An ________________________crowd generally has no formal leader

a)    Angry

b)    Unorganized

c)    Excited

d)    Activist

  

  1. Section 27 of the Criminal Code permits you to use as much force as is ____________________to stop a criminal act

a)    Lawfully permitted

b)    Non-hazardous

c)    Necessary

d)    Safe

 

  1. Choose the term which describes a confident, straightforward manner:

a)    Aggressive

b)    Amicable

c)    Assertive

d)    Safe

 

  1. Up to __% of communications is non-verbal.

a)    50

b)    65

c)    85

d)    90

 

  1. LEAPS is a method for:

a)    Making a decision about whether or not to use force

b)    Recalling information

c)    Gaining cooperation and compliance

d)    Memorizing a patrol route

 

  1. In LEAPS the S stands for

a)    Soften

b)    Stand down

c)    Shorten

d)    Summarize

 

  1. Showing your frustration with a situation will help the listener take you more seriously

a)    True

b)    False

 

  1. ___________________________is a sign of escalating behaviour

a)    Decreasing volume

b)    Decreased movement

c)    Increasing volume

d)    Increased movement

 

  1. An open-ended question

a)    May have several answers

b)    Requires a “yes” or “no” answer

c)    Must be answered by several people

d)    Cannot be answered until the police arrive

  

  1. Best practice for communication is to

a)    Ask all your questions at once

b)    Ask one question at a time

c)    Use only closed questions

d)    Use only open-ended questions

 

  1. You should not write your ____________________________in your notebook

a)    Shift start and end times

b)    Partner’s name

c)    Opinion

d)    Explanation of what occurred

 

  1. The 24-hour clock

a)    Is only used by military personnel

b)    Helps differentiate between AM and PM

c)    Should not be used for non-military clients

d)    Is not used for written reports

 

  1. What tone should you use in your report writing?

a)    Friendly

b)    Informal

c)    Formal

d)    Technical

 

  1. Events should be written in ________________________________order

a)    First

b)    Logical

c)    Chronological

d)    Remembered

 

  1. You should advise the police about witnesses to the incident when

a)    You believe the witness is lying

b)    the police arrive

c)    you have finished interviewing the witness

d)    the witness does not know the suspect

 

  1. Reports should contain information about who, what, __________,when, why, and how

a)    Warnings

b)    Wait time

c)    Weather

d)    Where

 

  1. Writing profanity in your notebook is

a)    Never appropriate

b)    Acceptable when you are quoting verbatim

c)    Inadmissible in court

d)    Prohibited under the Security Services and Investigators Act

  

  1. Recording the name of the police officer who assumes control of a crime scene is

a)    Required for filing out post orders

b)    Not required

c)    Required for filling out your report

d)    Necessary for keeping the media informed

 

  1. When calling in a licence plate using the phonetic alphabet, “EZM” would be expressed as

a)    Earache-Zion-Malta

b)    Echo-Zion-Mike

c)    Elbow-Zulu-Malta

d)    Echo-Zulu-Mike

 

  1. The Bomb Threat Checklist is used to

a)    Tell the police how to find your location

b)    Gather information from a threatening caller

c)    Define the process for evacuation

d)    Check all areas of a building for suspicious items

 

  1. A bomb threat should be considered genuine when

a)    It is received via email

b)    It occurs in the middle of a weekday

c)    There are many people present in the building

d)    In all circumstances

 

  1. When asked to evacuate a location, you should

a)    Call your supervisor first for permission

b)    Ask the public to run as quickly as possible to the designated meeting place

c)    Assist persons in leaving the building in a calm, orderly manner

d)    Stay in the security office to greet emergency services personnel

 

  1. If you are not provided with instructions for responding to alarms, you should

a)    Locate all alarm components and develop your own response plan

b)    Do nothing; you are not responsible for monitoring alarms if they have not been explained

c)    Contact the client for instructions

d)    Phone your supervisor for clarification and instructions

 

  1. You should ________________the risk on each site you work.

a)    Refuse

b)    Assess

c)    Eliminate

d)    Ignore

 

  1. Observation involves three specific steps. List each step and provide a description of each step

Observing Activity

Description

 Noticing

 

 Interpreting

 

 Recall

 

  1. What is “reasonable force”?

 __________________________________________________________________________________

 __________________________________________________________________________________

 __________________________________________________________________________________

 __________________________________________________________________________________

 __________________________________________________________________________________

  1. In the blank notebook template provided, create a notebook entry based upon the following account of events

Text Box: -Use today’s date -Use the current weather -The shift time is from 10:00 AM to 6:15 PM   You start your shift at 10am. You are working at the Southtown Mall and are not working with a partner. You are posted at the East doors. At 10:20am, a patron tells you she saw smoke coming out of one of the recycling bins near the end of the parking lot. You grab an extinguisher from the wall and make your way outside to investigate. When you arrive, you see smoke and notice a partially burned cigarette lying on cardboard in the bottom of the bin. You are able to douse the flames with the extinguisher and confirm the fire has been properly put out. You write up a Mall Incident Report for the shopping mall administrator. At 10:56am, you notice a child wandering alone and apparently crying. You approach the child and determine he does not know where his mother is. You escort the child to the mall administration office but on your way, you encounter a frantic woman who immediately recognizes the child and runs toward you. The child calls “mommy” and pulls toward the woman. Before letting go, you ask the child if the woman is his mother. The child says “yes”. The mother explains she let go of the child to pick up something from a store shelf, and when she did, the child ran off. The mother thanks you and leaves with the child.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Notebook page:

 

  

  

  

  

  

  

  

  

  

  

  

  

  

  

 

  1. You are a loss prevention worker in a large grocery store. You observe an individual take two apples from a display and put them in his backpack. The individual looks around and then proceeds to a payphone located before the exit of the store. As you draw close, you can hear the individual asking to be picked up and driven home.

 

Has an offence been committed?

a)    Yes

b)    No

 

If so, what offence is it?

 

___________________Nothing___________________________________

 

What kind of offence is it?

a)    Summary Conviction

b)    Indictable

c)    Hybrid

d)    None

 

As a security professional, are you permitted to arrest this individual?

a)    Yes

b)    No

 

Why or why not?

  

____________They have not left the store____________________________________________

 

____________________________________________________________________________

 

____________________________________________________________________________