Review 3
Security professionals in Alberta are licensed under the:
a) Security Services and Investigators Act
b) Security Services and Investigators Regulation
c) Personal Property Security Act
d) Security Management Regulation
Persons with any criminal record are not permitted to apply for a security licence in the province of Alberta.
a) True
b) False
The Registrar may refuse the renewal of an individual security licence if:
a) The licensee has not worked a minimum of 20 hours/week as a security professional
b) The licensee fails to provide information as required by the Act, Regulations, or the Registrar
c) The licensee fails to complete basic first aid training
d) The licensee is suspected of a criminal offence
Public complaints against licensees are submitted in writing to:
a) The local police department
b) The Registrar of security licensees
c) The owner of the business employing the subject of the complaint
d) The individual against whom the complaint is being filed
With consent of both parties, an employer may attempt to resolve an issue between a security professional and a complainant.
a) True
b) False
A security professional has more powers of arrest than a regular citizen when the security professional is licensed and in uniform.
a) True
b) False
Which of the following persons may be arrested by a security professional?
a) A person driving too fast through a worksite
b) A person walking near a vandalized vehicle
c) A person found committing an indictable offence
d) A person who refuses to allow the security professional to search a backpack before entering a retail store.
Possession of housebreaking instruments is an example of a(n) ________________offence under the Criminal Code
a) Summary Conviction
b) Indictable
c) Hybrid (dual)
To use “as much force as is necessary” means:
a) Using enough force to ensure the suspect cannot run away
b) Restraining all suspects, even those who are cooperative
c) Using enough force to stop the criminal act from continuing
d) Using force until the suspect gives a confession
You are authorized to confiscate liquor at the entrance to a sporting venue.
a) True
b) False
_________________________________is the first step in the observation process.
a) Notifying
b) Associating
c) Recalling
d) Noticing
Use ___________________to determine changes in temperature, such as a fire behind a door.
a) Smoke detectors
b) Touch
c) Building systems software
d) Thermostat readings
________________________information is thinking of how it relates to something you already know.
a) Remembering
b) Classifying
c) Associating
d) Organizing
Foot patrols have the benefit of:
a) Being able to cover a large area in a short amount of time
b) Affording access to more areas within a site
c) Quick response in emergencies
d) Getting gear and equipment to specific areas on the premises
___________________, ___________________, and ______________________ are access control points
a) Property perimeter, Building perimeter and entrance, Inside of building
b) Property perimeter, Building perimeter and entrance, Stairwells
c) Main driveway, Building perimeter and entrance, Inside of building
d) Property perimeter, Offices, and Public areas
Security professionals generally do not control crowds at:
a) Retail stores
b) Demonstrations
c) Labour disputes
d) Bars
When directing traffic, you should first be mindful of:
a) Your personal safety
b) Equipment working overhead
c) The distance to the nearest main road
d) The weather
In a use of force situation, you should consider the following:
a) Threat to safety of yourself and others
b) Urgency
c) Environment
d) All of the above
Professional communication is:
a) Free from acronyms
b) Direct and to the point
c) Courteous and respectful
d) All of the above
Up to _________________of communication is non-verbal.
a) 50%
b) 65%
c) 85%
d) 90%
LEAPS is a method for:
a) Making a decision about whether or not to use force
b) Recalling information
c) Gaining cooperation and compliance
d) Memorizing a patrol route
You should ask an individual to clarify what they have said to:
a) Show them you are in control
b) Help them realize they are saying something stupid
c) Help you understand the situation
d) Frustrate the person so he or she will go away
You should conduct an interview:
a) With your supervisor, after a crime has occurred
b) When you are sure the individual is guilty
c) When the police will take more than five minutes to arrive
d) When you require information about an incident
_________________________________is a sign of escalating behaviour.
a) Decreasing volume
b) Decreased movement
c) Increasing volume
d) Increased movement
Paraphrasing is:
a) Repeating what has just been said
b) Putting something into your own words
c) Speaking at the same time as another individual
d) When a disabled person uses gestures to communicate
When a witness tells you they think they know who committed a crime, you should:
a) Make note of the name to pass along to the police
b) Find the named person and arrest them
c) Ask the witness to write the suspect’s name and number in your notebook
d) Let the witness go since you know who the guilty party is
What information is not required in your daily, opening notebook entry?
a) Weather
b) Name of partner
c) Special events
d) Expected visitors to the premises
On the 24 hour clock you would write 5:30 PM as:
a) 0530
b) 05:30
c) 1330
d) 1730
A well written report is prepared in:
a) Future tense
b) Present tense
c) Past tense
d) Third person
You should keep other security professionals away from a crime scene in order to protect evidence.
a) True
b) False
In court, you must not leave the witness stand:
a) Until the lawyer is finished asking questions
b) If there are people in the courtroom
c) Before handing in your notebook
d) Until the judge dismisses you
If you leave blank lines in your notebook, you should:
a) Shade in the blank area and initial
b) Put an X through the blank lines
c) Draw a single line through the blank and initial
d) Initial the blank and indicate date and time
Raising your voice is an effective way to convince an agitated person to calm down.
a) True
b) False
Some alarm response protocols will require you to call the company owner or client before contacting emergency services.
a) True
b) False
The last step in responding to an off-site alarm is to:
a) Contact emergency services
b) Document events in your notebook
c) Call the owner for the alarm reset code
d) Preserve the scene for evidence collection
During an evacuation, ensure you check for ___________________________, who may need assistance.
a) VIPs
b) Persons with mobility difficulties
c) People with pets
d) Individuals with high-heeled shoes
If you are overtired or ill while on shift, you are a _________________________to yourself.
a) Hazard
b) Contagious person
c) Victim
d) Physician
Develop a habit of communicating, or ____________________________your supervisor or co-workers at the start of each shift.
a) Emailing
b) Checking in with
c) Writing a report for
d) Exercising with
Do not leave the ____________________tasks until the end of your shift when you may be most tired.
a) Tedious
b) Important
c) Difficult
d) Alarm monitoring
LEAPS is an acronym to help you remember the steps to good listening. List the five components of LEAPS and explain what each is (1/2 mark for each blank space in table)
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Component |
Explanation |
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L |
Listen |
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E |
Empathize |
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A |
Ask |
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P |
Paraphrase |
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S |
Summarize |
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You are a loss prevention worker in a clothing store inside a shopping mall. You witness an individual taking a belt off the rack and inserting it into the belt loops of the jeans she is wearing. The individual spends time looking at other items before proceeding to exit the store and walk toward the food court. She does not stop to pay for the belt on her way out of the store.
Has an offence been committed?
a) Yes
b) No
If so, what offence? ____Retail Theft______________
What type of offence is it?
a) Summary conviction
b) Indictable
c) Hybrid
As a security professional, are you permitted to arrest this individual?
a) Yes
b) No
Why or why not?
_________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
As you are bringing the individual back to your security office in the store, you are approached by another business owner in the mall. The owner tells you he witnessed the suspect putting a pair of earrings into her pocket before leaving his jewellery store without paying. The owner of the jewellery store wants you to search for the earrings. What do you do?
___________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
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